News

YWCA Darien/Norwalk
Location: 49 Old Kings Highway North, Darien, CT
Reports To: CEO

Schedule:
Monday–Friday, 8:30 AM – 12:30 PM
One afternoon per week, 3:30 PM – 7:30 PM
On call for building emergencies

About YWCA Darien/Norwalk

YWCA Darien/Norwalk is dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all. Through community programs, education, and advocacy, the organization works to advance equity and create opportunities for women and families in our community.

Position Overview

The Operations & Facilities Manager oversees the operational infrastructure that supports YWCA Darien/Norwalk’s programs, tenants, and community impact. This role is responsible for ensuring the smooth day-to-day functioning of the organization’s facilities, office operations, tenant relationships, and key administrative systems.

The Operations & Facilities Manager plays a critical role in maintaining a welcoming, well-run building environment while ensuring operational systems and processes support the organization’s mission and program delivery.

The ideal candidate is an experienced operations professional who is highly organized, proactive, and comfortable managing multiple operational priorities in a small nonprofit environment.

This role offers the opportunity to take ownership of key operational systems that support the organization’s programs, community partnerships, and building operations.

Key Responsibilities

Facilities & Building Operations

• Serve as the primary on-site operational lead for the building, ensuring tenants, program partners, and visitors experience a welcoming, well-run, and supportive environment
• Oversee building operations including maintenance, repairs, safety, and vendor coordination
• Manage relationships with maintenance vendors, contractors, and service providers
• Ensure the facility is safe, well-maintained, and welcoming for staff, program participants, and tenants
• Conduct tours for prospective renters and actively promote available space to increase bookings and maximize rental revenue
• Troubleshoot basic technology and AV issues in the building (TVs, WiFi, WiFi door locks, thermostats, etc.) and coordinate external support when needed

Tenant Administration

• Serve as the primary relationship manager for building tenants
• Manage the Tenant Administrator and oversee tenant administration processes

Office Operations and Compliance

• Oversee the front desk and daily office operations
• Maintain an organized, efficient, and welcoming office environment
• Order and manage office supplies and equipment
• Identify opportunities to streamline processes through technology
• Support the organization in modernizing workflows and operational systems
• Coordinate annual insurance renewals
• Manage state filings and regulatory documentation
• Maintain organizational administrative records
• Provide operational and administrative support to the CEO as needed

Toddler Time Program

• Manage scheduling, enrollment, and communication with families
• Support instructors and ensure the program runs smoothly
• Maintain program records and logistics

Administrative Compliance

Qualifications

• 7–10+ years of relevant experience in operations, facilities management, office administration, or nonprofit operations
• Strong organizational and problem-solving skills
• Experience coordinating vendors and building services
• Strong communication and interpersonal skills
• Proficiency with Google Workspace

Preferred Experience

• Experience working in a nonprofit or community-based organization
• Experience managing shared-use facilities or tenant spaces
• Experience supporting family or early childhood programs
• Basic understanding of Canva

Compensation

Part-time hourly position. Compensation commensurate with experience.